1. Who is responsible
Webmania Services Limited, company number 13674389, of 58 Lauderdale Crescent, Manchester, M13 9DP, United Kingdom, is the controller for account, billing, support, security, and website data.
For lead, prospect, and other data a customer places in TWL, the customer is normally the controller and Webmania acts as its processor. Direct privacy requests about that data should usually be sent to the relevant customer.
2. Information we collect
- Account and contact details, such as your name, email address, and organisation.
- Workspace settings, product activity, workflow history, and records you create or upload.
- Website visits and product-usage events, including pages viewed, feature interactions, device and browser details, and approximate location derived from IP address.
- Billing identifiers and subscription status from Stripe. We do not receive or store full card details.
- Messages and information you provide when requesting support.
- Device, browser, IP address, security, diagnostic, and audit-log information.
- Customer data processed through TWL, including permitted public business information and enrichment results.
3. How we use information
- Provide, operate, secure, and troubleshoot TWL.
- Administer accounts, subscriptions, payments, and service communications.
- Measure website and product usage, understand which features are useful, and improve product reliability and usability.
- Respond to support requests.
- Detect misuse, prevent fraud, and comply with legal obligations.
- Process customer data according to the customer’s instructions.
4. Legal bases
Depending on the context, we rely on performance of a contract, our legitimate interests in operating and securing TWL, compliance with legal obligations, or consent where the law requires it. Customers are responsible for determining the legal basis for their own collection and use of customer data.
5. Sharing and international transfers
We share data with service providers that help us host, secure, support, communicate, process payments, measure usage, and operate TWL. This includes Google Analytics for optional website analytics and PostHog for in-app product analytics. We may also share data with professional advisers or where required by law. Our Subprocessors page describes the main categories. Where data is transferred internationally, we use appropriate safeguards where required.
6. Retention and security
We keep information for as long as needed to provide TWL, meet contractual and legal requirements, resolve disputes, and maintain security records. Retention varies by data type and account status. We use technical and organisational controls designed to protect personal data, but no system can be guaranteed completely secure.
7. Your rights
Depending on where you live, you may have rights to access, correct, erase, restrict, object to, or receive a copy of your personal data, and to withdraw consent. You may also complain to your local data-protection authority. Contact privacy@usetwl.com to exercise a right.
8. Contact and updates
Privacy questions can be sent to privacy@usetwl.com or to 58 Lauderdale Crescent, Manchester, M13 9DP, United Kingdom. We may update this notice as TWL or applicable law changes; the date above shows the latest revision.
9. Google and Gmail data
Connecting Gmail is optional. The send permission lets TWL send messages from the account you choose. The read permission lets TWL display relevant messages and replies in conversations and stop campaign follow-ups after a reply. Relevant data includes sender and recipient addresses, subjects, message bodies, timestamps and message and thread identifiers.
Saved conversations can contain full reply bodies, outbound messages, delivery status and AI drafts. Disconnecting stops new access and removes connection credentials; it does not by itself erase saved conversation records. Use the workspace’s deletion controls or contact privacy@usetwl.com to request deletion. Campaign contact retention and erasure also remove associated outreach email messages and projected conversation copies. Other customer records follow the customer’s retention instructions.
Gmail sending respects recipient opt-outs, withdrawals and workspace suppression controls. Workspace users are responsible for obtaining any permissions required for their messages.
10. Google data, AI and Limited Use
TWL uses Google data only for the connected features you choose. Optional email AI drafting sends relevant conversation content to an approved AI service after you allow that processing. It stays disabled until the provider’s no-training and data-handling settings have been reviewed. You can withdraw permission in the campaign’s conversation settings.
We do not use or retain Google user data to develop, improve or train general-purpose or non-personalised AI or machine-learning models. We do not sell Google data, use it for advertising or create unrelated profiles. Service providers may process it only as needed for requested features under the same restrictions. Human access is limited to your specific agreement, necessary security investigations, legal obligations or other uses permitted by Google’s policy.
TWL’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, and the Google Workspace user data and developer policy. These restrictions take precedence over general references to improving the service in this notice or our terms.